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We had a water line replaced. On the positive side - drain pro was fast, courteous and so far efficient. On the down side - very costly. We recommend getting a few estimates from other companies as well
Hired Jason to put in perimeters drains at my house. The drain pipes seemed perfect until I found a MAJOR & HIDDEN issue after HUGE full payment. Made appt. to get fixed: NEVER SHOWED UP, NEVER CALLED BACK! Once paid, DON'T expect swift responses. Jason needs training in customer service, relations & communication. He was twice short & rude & don't expect apologies for it or work problems. Other issues as well, poor communication bet. him & staff Work Safe concerns. Clean up poor.
This company & their plumbers, John & Luke, are terrific. I have had 4 different problems over the last 6 weeks & I received prompt and more than courteous service. The hot water tank was particularly scary but John aided us over the phone to get everything shut off and promised he would be here in the morning with a new tank and, voila, he came at 9 am. I so appreciated the promptness as I had a houseful of company. I would highly recommend Drain Pro! You can't go wrong!!!!
Business Reply March 29, 2016
We thank you for your review and are glad we could help you.
FABULOUS SERVICE! Backed up kitchen sink. Said would be there in 1/2 hour to hour and 1/2. Came 45 minutes later. Very courteous, explained where he thought the problem was and how he was going to fix. Did it very fast and put in an extra clean out fixture. Gave good advice on how to prevent in future. USE THESE GUYS. A++++
Poor customer service. The plumber was brusque to the point of being rude, and not helpful in the least when answering questions. I don't recommend them. Other business' in town can offer the same services with more friendly staff.
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