Kelsey's

Ordered lunch at 1150am. Got my coffee at 12:10. Lunch still never came.Told the waitress to just cancel my order. So had to skip lunch. That sucked. So walked out & never paid for coffee, so dissapointed.

Donna

My friends and I would often visit this restaurant and enjoyed the meals. But the last 2 times we have been there the food was not worth the visit. My friend ordered pasta which had obviously been reheated and was dry, my ribs were stringy and chewy and had been covered up by the large amount of sauce on them, My other friend had steak which was so well over done it was chewy and cold. I asked if i could have a different order of ribs because I could not eat mine, by the time they came i asked for a doggy bag and took them home, when i tried to eat those they were the same stringy and dry. The next time we went out we chose another place, too bad the food isn't consistent. I must say though that the service was excellent.

Always make it right

I visit Kelseys on a month basis, isometimes it with 4-6 girlfriends for dinner before a movie, or 8+ people for a birthday celebration or lunch with a friend. In the past several years I have only had (1) negative experience, and when I brought that to the franchise owners attention, he went above and beyond what any other place has done when things have gone wrong. This is a very busy establishment and if you go, please expect to wait, don't go especially during the dinner hour is you have to be somehwere in an hour, i's not going to happen. I find the staff friendly, well versed in the menu and always willing to please..it's ALL In how you ask or go about voicing your complaint...try to be tactful and you will receive better results. Remember many of these people that work these jobs are pain minimum wage...sure they get tips..but having been a waitress (20+ years) ago...the public is the most demanding and many believe that they are entitled to more than what they are receiving. BTW ate on the patio late last fall...what a nice experience.

poor service

My wife and i waited 10 minutes for a server who was chatting it up at the next table. When he did take our order we waited and people that came in 5-10 minutes after us where already dining After 25 minutes i was ready to leave when another server brought our food. After finishing our food we waited again for the server to bring bour check, when that dident happen i went to the front and 3 employees were chatting ,finally one said that i should stay at our table and the server would bring the check She did go to find him and another 4-5 minutes passed before he showed up. I realize everyone has bad days but this person was beyond slow.

Best Waitresses - Jessica & Kelly

My wife and I visited Kelsey's on Thursday, 20 May as we were crossing Canada visiting the 10-provinces. As we are from Australia, each place we visited had different types of meals and routine for ordering, serving etc. We were very grateful to both Kelly who was a trainee at the time and her trainor Jessica who waited on us and gave suggestions of the meals they recommended. We were extremely happy with Kelsey's being close to the Econolodge where we were staying as well as the meals and especially the service we received. Canada is a great place - wish we could get good service here in Australia!! Best Regards Anne & David